Our General Terms and Conditions of Sale

CGV Gîte La Poiraie

Article 1 - Length of Stay. The tenant who has signed this fixed-term lease may not, under any circumstances, claim any right to remain on the premises at the end of the rental period.

Article 2 - Conclusion of the Contract. The reservation becomes effective once the tenant has sent the landlord a deposit equal to 25% of the total rental amount. The lease agreement entered into between the parties to this document may not be transferred to third parties, whether individuals or legal entities, unless the landlord provides written consent. Any violation of this last paragraph may result in the immediate termination of the lease at the tenant’s fault, with the rental proceeds remaining permanently with the landlord.

Article 3 - No Right of Withdrawal. For reservations made by mail, telephone, or online, the renter is not entitled to a cancellation period in accordance with Article L121-21-8 of the Consumer Code, which pertains, in particular, to lodging services provided on a specific date or at specific intervals.

Article 4 - Cancellation by the Tenant. Any cancellation must be notified by certified mail.

Before arriving at the venue: The deposit is non-refundable. If the cancellation occurs less than 30 days before arrival, the owner may request payment of the balance.

Shortened stay: The rental fee is retained by the owner; no refunds will be issued.

Article 5 - Cancellation by the Owner. The landlord will then refund the tenant the full amount paid, with no obligation on the landlord’s part; the landlord will take the necessary steps to find an alternative solution by contacting his partners, if the tenant so requests.

Article 6 - Arrival. The tenant must arrive on the date and at the time specified in the contract. In the event of a late or delayed arrival, the tenant is required to notify the landlord.

Article 7 - Payment of the Balance. The balance is due 30 days before arrival. Failure to pay the balance by this deadline will result in the automatic cancellation of the reservation. The deposit will then be retained by the owner, who may make the cottage available for rental to another guest. Cancellation will take effect after two reminders from the owner—one via email and one via text message. The Customer must ensure that their email address and cell phone number are correctly listed on the order form.

Article 8 - Property Inspection. An inventory is drawn up jointly and signed by the tenant and the owner or the owner’s representative upon arrival at and departure from the vacation rental. This inventory serves as the sole reference in the event of a dispute regarding the condition of the property. The cleanliness of the vacation rental upon the tenant’s arrival must be noted in the inventory. Daily cleaning of the premises is the tenant’s responsibility during the rental period. A thorough cleaning of the furnished unit is the landlord’s responsibility and is included in the cleaning fee specified in the booking.

Article 9 - Security Deposit. A l'arrivée du locataire, un dépôt de garantie de 450,00€ est demandé par le propriétaire. Après l'établissement contradictoire de l'état des lieux de sortie, ce dépôt est restitué, déduction faite du coût de remise en état des lieux si des dégradations étaient constatées. En cas de départ anticipé (antérieur à l'heure mentionnée sur le présent contrat) empêchant l'établissement de l'état des lieux le jour même du départ du locataire, le dépôt de garantie est renvoyé par le propriétaire dans un délai n'excédant pas une semaine. Le dépôt de garantie peut être déposé en espèce ou par débit carte bancaire ( dans ce second cas, le remboursement sera effectué sous les 15 jours après la sortie sur remise d'un IBAN par le client avec 2% de frais bancaires) . les chèques ne sont pas acceptés pour couvrir le dépôt de garantie.

Article 10 - Use of the Premises. The tenant must ensure that the rental remains peaceful and must comply with the intended use of the premises and its rules and regulations.

Article 11 - Legal Capacity. This contract is based on a capacity of 6 registered guests (maximum 8). If the number of guests exceeds the property’s capacity or the number specified in the contract, the owner may refuse to accommodate the additional guests. Any modification or termination of the contract will then be considered to have been initiated by the customer.

Article 12 - Pets. Nos amis les animaux ne sont pas acceptés. En cas de non-respect, le propriétaire peut refuser le séjour sans remboursement.

Article 13 - Insurance. The tenant is liable for any damage and must obtain appropriate insurance. It is strongly recommended that you purchase vacation rental insurance.

Article 14 - Payment of Expenses. The tenant must pay the charges not included in the price, in accordance with the calculation specified in the contract.

Article 15 - Disputes. Any complaints regarding the inventory or the move-in inspection must be reported within 24 hours of moving in; after that time, complaints will not be accepted.

Article 16 - Refund. In the event of a refund for reasons not attributable to the owners (cancellation by the renter), the renter must provide the owner with their bank account information (IBAN). Upon receipt of this information, the owners will process the refund. A fee equal to 3% of the total refund amount will be deducted to cover the owner’s bank fees.

Article 17 - Rules. Les règlements en Carte Visa, Mastercard, Espèces ou Chèques, y compris les Chèques Vacances ANCV, sont acceptés. Pour des raisons de sécurité, le paiement par virement n'est pas retenu. Si besoin, le locataire contactera le propriétaire. Les Chèques ANCV feront l'objet d'une retenue de 2% du montant pour couvrir les frais imposés par l'organisme (frais directs et indirects) et dans tous les cas, les chèques ANCV ne pourront dépassés 75% du montant de la réservation hors options. La réservation ou l'acceptation du solde à J-30 seront actifs uniquement à la date de réception des chèques ANCV et/ou Bancaires. Si les chèques ne sont pas reçus à j-30 le propriétaire sera en droit de remettre le meublé ouvert à la location. Voir article 7.

Article 18 - Pre-registration. 30 days before the check-in date, the balance of the rental fee must be paid, and guests must register for organizational purposes and to ensure insurance coverage.

Article 19 - Theft and Breakage Insurance. Les propriétaires ne pourront être portés responsables en cas de vol ou casse d'objets précieux ou non, que les locataires auront laissé dans le meublé. il est recommandé de ne pas laisser d'objet précieux car aucun coffre n'est mis à disposition .